Returns and Cancellations

Cancellation Policy


Cancellations on orders will be considered if the request is made within 12 hours of placing an order or before the order is dispatched, whichever comes first.
 

Returns and Refund Policy


We have put a lot of effort in the chocolate bars, nut butters and truffles we manufacture and sell and hope that you experience it as much as we do. However, if you are unsatisfied with any product purchase you have made from our website, simply contact us within 2 days of shipment reception on support@ambriona.com or +91 7999585556 for a replacement or 100% refund of the purchase price back to your account. Please make sure to include:

Your name
Date of purchase
Order Number
The items you would like refunded
The reason for the return (optional, but we’ve love to use your feedback to improve our products)
Please note:
All chocolates, truffles and nut butter can only be refunded if it is returned back to us in new and unused condition
Refunds for subscription purchases will be on prorated based on the number of shipments remaining
Refunds are initiated within 3 days of notification. The amount of time it takes before the money is credit back to the customer's account depends on the clearing cycle of the customer's bank
The customer will be responsible for delivering the product to our office in Mumbai. We will cover the delivery back to you.