Return and Refunds Policy
We put a lot of effort into the making of our chocolate bars, nut butters and truffles & hope that you experience it as much as we do. However, if you are unsatisfied with any product, kindly contact us within 2 days of receiving shipment on ambrionaonlinesales@gmail.com or call on +91 7999585556 for a replacement or 100% refund. Please include:
Your name
Date of purchase
Order number
Items to be refunded
The reason for return (optional, but we would love to use your feedback to improve our products)
Please note:
All chocolates, truffles and nut butter can only be refunded if it is returned back to us in new and unused condition
Refunds for subscription purchases will be on prorated based on the number of shipments remaining.
Refunds are initiated within 3 days of notification. The amount of time it takes before the money is credited back to the customer's account depends on the clearing cycle of the customer's bank
The customer will be responsible for delivering the product to our office in Mumbai. We will cover the delivery back to you.
CANCELLATION:
Cancellations on orders will be considered if the request is made within 12 hours of placing an order or before the order is dispatched, whichever comes first.